Call center staffing, calibrated to your industry.
Compliance, licensure, language mix and seasonality all change how we screen. Thirteen industries. Thirteen screening protocols. Recruiters who know the regulator — not just the resume.
- Written planNo obligation · one business day
- 200+Businesses served
- HIPAA · PCI · SOC 2Compliance-aware screening
- 14 countriesTrained agents on tap
Vertical playbooks
Thirteen industries. Thirteen screening protocols.
Click any industry to see its compliance considerations, common roles, outcome benchmarks and the way we screen against the regulator — not just your QA scorecard.
Healthcare
HIPAA · EMR · prior authMember services, provider intake, prior auth, claims and Rx refill — staffed by recruiters who have placed for payers, providers and PBMs since 2003.
View healthcare staffingFinancial Services
NMLS · Reg E · FCRAMortgage origination, deposits, collections, KYC and dispute resolution — staffed by recruiters who carry an active NMLS-licensed pipeline and screen against the regulator, not just your scorecard.
View financial services staffingInsurance
Licensed · FNOL · TCPAState-licensed life, health and P&C agents, FNOL intake and claims dispatch — staffed by recruiters who carry an active multi-state licensed pipeline and verify currency at shortlist.
View insurance staffingeCommerce & Retail
PCI · CSAT · Q4 surgeOrder management, returns, refunds, loyalty and PCI-cleared payments — staffed by recruiters who pre-build the Q4 bench in July and demobilize cleanly in February.
View ecommerce & retail staffingTelecom & Media
Tier 1/2 · CPNI · retentionTier 1 troubleshooting, tier 2 escalations, billing, retention, CPNI-aware sales and field-dispatch coordination — staffed by recruiters with deep MSO and MVNO history.
View telecom & media staffingTravel & Hospitality
GDS · 24/7 · multi-langOTAs, airlines, hotels, cruise and tour — staffed for GDS fluency, irrops handling and 24/7 multi-language coverage with Manila and Mexico anchoring the night-side.
View travel & hospitality staffingSaaS & Tech
SOC 2 · API depth · GDPRTier 1 and tier 2 technical support, onboarding, customer success ops and trust-and-safety — screened for actual product literacy, API fluency and SOC 2 / GDPR awareness.
View saas & tech staffingUtilities & Energy
PUC · LIHEAP · storm surgeBilling, outage reporting, disconnection-and-arrears handling, assistance programs and storm-surge response — staffed by recruiters who know state PUC rules and LIHEAP intake protocols.
View utilities & energy staffingLogistics & Transportation
TMS · ETA · claimsTrack-and-trace, ETA management, exceptions, claims intake and dispatch support — staffed by recruiters who screen for real TMS fluency and peak-season cohort discipline.
View logistics & transportation staffingGovernment & Public Sector
ADA 508 · FedRAMP · LEPCitizen services, benefits intake, DMV, 311, program enrollment and unemployment — staffed by recruiters who understand ADA Section 508, FedRAMP-aware tooling and security-clearable talent.
View government & public sector staffingEducation
FERPA · enrollment · aidAdmissions, enrollment, financial aid, registrar and student services — staffed by recruiters who understand FERPA, enrollment-cycle peaks and parent-vs-student call routing.
View education staffingTech Support & Helpdesk
tier 1/2/3 · ticket quality · 24/7We screen for the technical depth that actually closes a ticket and the customer tone that keeps a frustrated user calm. Same candidate, both halves verified — not a tradeoff your team has to live with.
View tech support & helpdesk staffingWarehouse, Fulfillment & Logistics CX
WMS · returns · Q4 surgeHigh-volume, time-sensitive fulfillment CX — carrier ETA escalations, missed deliveries, returns processing and B2B order-status calls — staffed against the seasonal curve, not a flat headcount plan. Q4 bench pre-built in July; demobilized cleanly in February.
View warehouse, fulfillment & logistics cx staffing
Ready to staff your vertical-specific contact center?
Tell us your industry, license requirements and forecast. A senior account manager who knows your regulator sends a written staffing plan within one business day.
Your written staffing plan includes:
- Recommended agent count and region mix
- Estimated hourly rate per agent
- Earliest shortlist and ramp timeline
- Compliance notes for regulated queues
A senior account manager reviews every protected request.