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Call Center Staffing
Recruiting strategy session
How we work with you

Call Center Staffing strategies that actually work.

Deciding the right number of agents to hire is a real challenge — too many burns budget, too few and you can't handle your customers or take on new accounts. Our specialists meet with you to map staffing needs to service goals.

Get a Free QuoteSee our strategy

Get a Free Quote

Written quote in one business day. No obligation.

We never sell or share your information. By submitting, you agree we may contact you about your staffing needs.

  • Free quote
    Month-to-month · no setup fees
  • 200+
    Businesses served
  • HIPAA · PCI · SOC 2
    Compliance ready
  • 14 countries
    Trained agents on tap

Step one

Specialists who've seen your KPIs before.

The Staffing and Recruiting Specialists at Call Center Staffing will meet with you to determine your staffing needs and your service goals.

With 20+ years of experience in the industry, we're well-versed in call-center KPIs, omnichannel service and technical support challenges, and the very real cost of hiring and onboarding new staff.

20+
Years in CX recruiting
100k+
Vetted agents
14
Countries
Strategy session
Strategy session
45 min · written staffing plan delivered next business day

The best agents

We focus on agents who would lift any team they're placed on.

What makes Call Center Staffing different is our focus on hiring the best agents for the call centers that want the very best teams. It's that simple. Here are the traits we screen for, every time.

  • Ethical
  • Clear communicators
  • Career-minded
  • Success driven
  • Personable
  • Technically skilled
  • Adaptable
  • Highly organized
  • Problem solvers
  • Reliable
  • Trustworthy
  • Loyal
Diverse team
8-seat boutiques to multi-site BPOs
We staff every size

Personalized to your floor

Not all call centers are the same — and we know it.

We create personalized recruitment strategies for each client. Call Center Staffing will hire the staff YOU need to meet your needs and the needs of your customers — from small call centers to the largest in the world.

We've worked with some of the largest call centers in the world and built long-lasting positive relationships with our clients. We want you to have the best experience with Call Center Staffing.

Small floors
8–25 seat boutiques
Enterprise
Multi-site BPOs · 500+ seats
Why retention starts with recruiting

Agent retention is a result of good recruiting.

When the right agent is hired for the right job at the right call center, everyone's happy — agents, team leaders and management. Natural team cohesion comes from that perfect fit. We're proud of the impact we have on retention rates. A happy team is an outstanding-performing team — and that's what we're all about.

+22 pts
90-day retention vs. prior recruiting model
3.2%
No-show rate at start date
4.9/5
Operator satisfaction across 200+ engagements

How it works

Three steps. Built for operators, not for HR.

No black box. Every step has a named owner on our team and a shared status doc with yours.

  1. Step 1

    Tell us what you need

    A 30-minute call. How many agents? What do they handle? What language? Where (onshore, nearshore, offshore)? You get a free written quote in one business day.

  2. Step 2

    We pick the right agents

    We match trained agents from our 100k+ network to your business. You hear a voice sample of every agent before they start work. Compliance-cleared (HIPAA, PCI, NMLS) when needed.

  3. Step 3

    Agents start working

    Your team is live. Pay only for hours worked, month-to-month. Scale up, scale down, or swap agents anytime. We handle HR, payroll and replacements at no extra charge.

What our clients say

We are measured on the floor — not on the contract.

4.9/5
from 127 operators
Maya Hernández
38 days
to 60 seats live
They put 60 bilingual agents on our Mexico City floor in 38 days. Quality of hire was higher than what we used to see from our retained search firm.
Maya Hernández
VP, Customer Operations, NorthStar Health
David Cho
0 → 120
agents in 90 days
We launched a new BPO from zero. Their recruiters embedded with our ops team and we hit our first SLA inside the ramp window.
David Cho
COO, Beacon Outsourcing
Priya Raman
98%
seat fill held
The pipeline never stopped. Even at 22% attrition, our seats stayed full and our 90-day quality scores held.
Priya Raman
Director of WFM, Lumen Financial

Industries served

Vertical playbooks for the regulated and the high-volume.

Compliance, licensure, language mix and seasonality all change how we screen. Every one of our 13 verticals has a tailored screening protocol our recruiters are trained on.

View all 13 industries

Get a quote

Tell us how many agents you need. We’ll send a quote in one business day.

No decks. No long sales calls. Tell us what your business does, how many agents you want and where — and we send back a written quote with timing and rate.

  • A real person reads your request

    Not a chatbot. A senior account manager who understands call centers.

  • Response in 24 hours

    One business day. Written quote in your inbox.

  • Free quote · no commitment

    Pay only for hours worked. Month-to-month, scale anytime.

By submitting, you agree we may contact you about your staffing needs. We never sell or share your information.

Ready when you are

Get to know us — and we'll get to know your call center.

Contact us today to discuss your staffing needs. A senior account manager sends a written quote within one business day. No decks. No fluff.

1 business dayNo obligationPay only for hours worked
What you'll get

Your free written quote includes:

  • How many agents you need and where
  • Estimated hourly rate per agent
  • How fast we can deploy a team
  • Free written quote — no obligation
Get a Free Quote

No spam. No newsletter. A senior account manager reads every reply.